Program Manager, Operation

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Program Operations Manager serves as a strategic partner to the R&D leadership, Product, HR, Finance, and multiple cross functional teams. Operational Excellence Across R&D - the role owns data accuracy, financial planning, operational governance, cost optimization, workforce analytics, and cross organizational program management. The program operations manager enables the R&D to make smarter, more strategic, and more informed decisions.

This is an opportunity to be part of the Engineering team, the engine of financial crime & Compliance Products.

How will you make an impact?

Financial Planning, Reporting & Dashboards
Own annual budget planning and execution; consolidate unit budgets, track variances, forecast, and escalate risks. Produce quarterly reviews and semiannual Expense/Revenue reports; ensure financial data accuracy (contractors, allocations, mappings) and compliance (audit, capitalization standards). Maintain executive ready dashboards for budget, spend, and KPIs.
Cross Functional Programs & Portfolio Governance
Lead cross R&D programs and forums, set agendas, align owners, drive decisions, and track follow-ups to on time delivery. Coordinate infrastructure and resolutions cross projects and partner across R&D, Product, HR, Finance, , PMOs, to translate strategy into execution.
Processes, Governance & Reporting Frameworks
Establish and continuously improve operational governance: budget execution processes, procurement alignment, and standardized cross org reporting. Lead KPI frameworks with quarterly and annual cycles. Own documentation and transparency (dashboards, Confluence/SharePoint), provide ERP (Workday) support/training to ensure accurate org data and requisition workflows.
Workforce, Capacity & Subcontractor Management
Run Contractor’s analyses to compare current structure vs. future needs; identify skill/seniority gaps and produce insights. Oversee offshore/subcontractor lifecycle (onboarding/termination), budget alignment, and visibility dashboards, support annual contractor budgeting across organizations. Monitor HR overall allocation per product, and provide recommendations to support business needs.
Cloud Cost & Capitalization Governance
Lead AWS cost reviews across ~15 units; analyze consumption trends, pinpoint cost drivers, and partner with various key stakeholders on optimization actions. Govern quarterly Software Capitalization cycles (validation, Jira/EazyBI alignment, variance explanations, audit ready reporting) and ensure accurate, timely submissions.

Have you got what it takes?

This position demands strong analytical skills, structured thinking, and the ability to collaborate with diverse stakeholders to drive financial discipline, operational clarity, and measurable impact across R&D.

BA in Business management, Industrial engineering, Economics or related degree
5+ years of experience in managing complex, analytical business-oriented activities, Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Self-learning, Team player and strong interpersonal skills
High ownership mindset, multi-tasking with the ability to lead cross functional programs and drive alignment across multiple stakeholders.
Strong communication and presentation abilities, especially for leadership audiences
Excellent communication skills in English
High level in Excel and Power point
Experience with tools (Power BI/ Jira/ Confluence/ Others) - advantage
Hands-on experience with AI tools (ChatGPT/CoPilot/Others) – advantage

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9743
Reporting into: Director, Program Management
Role Type: Individual Contributor

#LI-Hybrid

About NICE Actimize:

NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.