Client Relationship Manager

Intango IL
About The Position

Client Relationship Manager, we are looking for you!

Hi, we’re Intango, a global leader in AdTech. Our technology and AI based solutions and platforms are in the heart of everything we do, but we keep a business-first mindset. As a bootstrapped company, we are results oriented by nature, and guided by values of impact, business focus, effectiveness and efficiency.

ManiFesto, our brand advertising unit, delivers cutting-edge performance-focused media solutions for leading global brands, while shaping the future of media-buying technology.

What’s in it for you?

To begin with - we stick to a “No As*****s” policy, so you’ll work with smart, talented, collaborative, friendly, and fun people!

You'll build lasting relationships with prominent global brands, collaborating with cross-functional teams to drive success.

Your Impact and Mission
Build lasting relationships and strengthen client partnerships, while ensuring ongoing success and satisfaction.
Ensure a smooth and seamless experience for clients post-onboarding.
Understand client needs to continuously improve overall satisfaction and ensure high retention rates/ Achieve retention targets through effective account management.
Collaborate with Marketing, Operations, Finance, Partnership, and other departments to meet or exceed client expectations
Deliver results rapidly and effectively.
Enhance satisfaction within designated client accounts.
Turn challenges into sales opportunities within each account.
Leveraging insights to stay ahead of industry trends.
Analyze data to identify opportunities, optimize campaigns, and deliver actionable insights.
Troubleshoot and resolve operational and technical issues to maintain seamless operations.

Your Experience, Mindset and Skills
3+ years of work experience in a client facing position - MUST
Fluent English (oral & written) – MUST
Work experience with the US market and availability for calls on US time zone when needed.
Strong Excel capabilities and familiarity with PBI
People person – with strong communication and negotiation skills
Observant with a passion for understanding and meeting clients' evolving needs.
Experience in online advertising industry – Advantage
Familiarity with CRM Systems (HubSpot, ClickUp) – Advantage.

Important to know: We work in a hybrid model - 3 days together @ the office and 2 WFH days, in fixed days.