IT Help Desk Technician

Quantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth. Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of QM lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Our work is driven by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.

We are seeking a motivated and customer-oriented Junior Help Desk Technician to provide technical support to our users. This role involves diagnosing and resolving hardware and software issues, assisting with network troubleshooting, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond to support requests in a timely manner.
Diagnose and resolve hardware and software issues.
Log employee queries and track issues.
Analyze call logs to identify common problems.
Test and evaluate new technology.
Update self-help documents for users.
Escalate complex issues to senior technicians.

Requirements:

Qualifications:

Basic understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Strong communication skills, both verbal and written.
Customer-oriented with a focus on providing excellent service.
Ability to work well in a team environment.

Preferred Skills:

Experience with remote troubleshooting techniques.
Familiarity with office automation products and databases.
Patience and ability to handle difficult customers.

This role is ideal for someone looking to start their career in IT support and grow their technical skills