Field Service Analyst

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.Job Requirements:Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.Training experience (Classroom or Deskside)Proficiency in troubleshooting technical issuesStrong understanding of DoD, Intelligence, or Law Enforcement missionsTS/SCI clearance is REQUIREDDesired Qualifications:Real world experience supporting intelligence or operationsFamiliarity with Gaia or FoundryExperience training other intelligence or operations softwareExcellent communication skillsTravel independently, both CONUS and OCONUS, as requiredTechnical knowledge, including working familiarity with languages such as Python, Java or HTML.SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.