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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 90,000 משרות • אלפי משרות חדשות בכל יום
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כבר העליתם קו"ח בעבר? כניסה
מלאה
9,000-13,000 ₪
we are looking for a Associate Customer Care - IL.
What youll do:
Manage the Customer Care team portfolio of onboarded and existing customers, including direct startup signups and partner-referred small businesses, and drive adoption, retention, and long-term success.
Monitor account health across your portfolio, spot risk early, and step in before it becomes churn
Run programs that reach many customers at once (emails, short trainings, help content) to drive adoption and engagement
Spot opportunities to grow each customers spend with as their business grows
Own renewals across your portfolio, and know when to bring in a senior CSM or leadership for higher-touch cases
Coordinate with partner contacts during onboarding handoffs for a smooth experience
Bring the voice of these customers back to Product and Sales
What youll do:
Manage the Customer Care team portfolio of onboarded and existing customers, including direct startup signups and partner-referred small businesses, and drive adoption, retention, and long-term success.
Monitor account health across your portfolio, spot risk early, and step in before it becomes churn
Run programs that reach many customers at once (emails, short trainings, help content) to drive adoption and engagement
Spot opportunities to grow each customers spend with as their business grows
Own renewals across your portfolio, and know when to bring in a senior CSM or leadership for higher-touch cases
Coordinate with partner contacts during onboarding handoffs for a smooth experience
Bring the voice of these customers back to Product and Sales
Requirements:
1-2 years in a customer-facing B2B role, such as customer success, account management, Business customer support, or sales development
Comfortable managing a high volume of accounts at once
Clear, friendly verbal and written communication (English and Hebrew)
Hands-on experience working with AI tools (Claude, Gemini) is a must
Familiarity with CRM tools (Salesforce or similar) is a plus, but not required
Nice to have:
Experience with startups or early-stage companies
Experience with partner or channel-referred customers
Fintech or SaaS background
1-2 years in a customer-facing B2B role, such as customer success, account management, Business customer support, or sales development
Comfortable managing a high volume of accounts at once
Clear, friendly verbal and written communication (English and Hebrew)
Hands-on experience working with AI tools (Claude, Gemini) is a must
Familiarity with CRM tools (Salesforce or similar) is a plus, but not required
Nice to have:
Experience with startups or early-stage companies
Experience with partner or channel-referred customers
Fintech or SaaS background
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 90,000 משרות • אלפי משרות חדשות בכל יום
חינם. בלי פרסומות. בלי אותיות קטנות.
DOCX, DOC, PDF - בעברית או באנגלית
כבר העליתם קו"ח בעבר? כניסה
תל אביב - יפו
ערב
2 חודשים
