Implementation Specialist

The Implementation Specialist is responsible for implementing our clients' business processes on our platform. He/She will be responsible for interacting with clients daily and our company internal teams to ensure that clients have the solutions needed.

The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized, with excellent communication and customer-facing skills, and has a passion for excellence, innovation, and success.

Once trained on the company platform, the Implementation Specialist will quickly start working directly on client projects and with our cross-functional teams utilizing the team's best practices.

Responsibilities:

Accountable for end-to-end Implementation of clients' processes on the company platform.
Own the Implementation lifecycle hands-on (requirements, planning, configuration/development, deployment, testing, and monitoring).
Analyze and proactively drive forward solutions.
Provide proactive customer service to clients and partners in an articulate, positive, and informative manner.
Understand our platform and collaborate with Product and R&D team to identify and communicate technical services and solutions.
You will wear many hats, work independently, as well as a team player within a growing team.