Customer Success Manager

We don't just follow the energy revolution-we dictate it. As a dynamic, fast-growing global tech company, we are disrupting the traditional energy market with cutting-edge AI platforms and large-scale Battery Energy Storage Systems (BESS). We are building the VPP and EMS infrastructure of tomorrow, creating a smarter, faster, and more cost-effective energy market. Now, we are looking for a Customer Success Manager to join our team in Israel. We are looking for someone who sees the customer not just as an account, but as a true human and business partner. In this highly dynamic role, you will be the vital link between our clients and our operations. You will take full ownership of the customer journey, creatively driving internal teams (without direct authority) to turn complex technological challenges into seamless solutions.
Responsibilities:
Manage ongoing post-sale customer relations, creating a high-quality Customer Experience and ensuring satisfaction throughout the project lifecycle. Ensure customers derive maximum business and operational value from the services. Maintain continuous communication with clients to identify needs, issues, and opportunities. Monitor project performance and provide proactive customer support. Coordinate between clients and internal teams: Operations, Engineering, Energy, Business Development, and Support. Track and manage issues, gaps, and complaints until full resolution. Build Onboarding processes, service routines, and Customer Success reporting. Track KPIs, customer satisfaction, contract renewals, and account expansion. Identify upsell opportunities. Extract customer insights and implement them to improve product and service offerings.