עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
9,000-14,000 ₪
If you are someone who genuinely enjoys untangling a customer's problem, reads between the lines to spot what they actually need, and takes real pride in turning a frustrating moment into a great experience, then your place is with us!
What will you Do?
Deliver hands-on support - Answer product questions, troubleshoot issues, and help customers get the most out of our company
Shape the customer experience - Work closely with the CX Team Lead and teammates to implement strategies that boost customer satisfaction
Drive product improvements - Gather customer feedback and partner with Product and Engineering to influence the platform roadmap
Build self-service resources - Create and maintain internal and customer-facing documentation that strengthens product knowledge and self-service options.
What will you Do?
Deliver hands-on support - Answer product questions, troubleshoot issues, and help customers get the most out of our company
Shape the customer experience - Work closely with the CX Team Lead and teammates to implement strategies that boost customer satisfaction
Drive product improvements - Gather customer feedback and partner with Product and Engineering to influence the platform roadmap
Build self-service resources - Create and maintain internal and customer-facing documentation that strengthens product knowledge and self-service options.
Requirements:
What You'll Need to Thrive in
SaaS support experience - 2+ years of customer support experience in a SaaS environment
Excellent communication - Native-level English, spoken and written, with strong communication skills across every interaction
Sharp problem-solving - Strong analytical and troubleshooting abilities, with a keen eye for getting to the root of an issue
Genuine empathy - A customer-focused mindset with the ability to read between the lines and understand what customers really need
Product curiosity - A drive to learn the product inside and out to provide informed, effective support
Independence and initiative - Comfort working independently, taking ownership, and proactively tackling challenges
Bonus points if you have
Experience with video platforms
Familiarity with Intercom, JIRA, and HubSpot.
What You'll Need to Thrive in
SaaS support experience - 2+ years of customer support experience in a SaaS environment
Excellent communication - Native-level English, spoken and written, with strong communication skills across every interaction
Sharp problem-solving - Strong analytical and troubleshooting abilities, with a keen eye for getting to the root of an issue
Genuine empathy - A customer-focused mindset with the ability to read between the lines and understand what customers really need
Product curiosity - A drive to learn the product inside and out to provide informed, effective support
Independence and initiative - Comfort working independently, taking ownership, and proactively tackling challenges
Bonus points if you have
Experience with video platforms
Familiarity with Intercom, JIRA, and HubSpot.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
ראשון לציון
ערב
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