Customer Success Manager

we're looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting sellers to leverage the platform to gain business growth and success. The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?:

* Onboard high-value customers with a full demo
* Build and maintain strong, long-lasting customer relationships
* Increase retention and growth of Fiverrs most valuable customers
* Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
* Identify business opportunities with customers and generate outstanding customer business experience to improve retention
* Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
* Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
* Provide strategic advice to our customers to increase their loyalty to Fiverr.
* Utilize AI tools to gain further customer insights