Customer Success Manager - HiredScore

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

HiredScore is the newest addition to the Workday family!

HiredScore provides deeply integrated AI solutions to F500 recruiting, sourcing, DE&I, and talent management teams. We focus on supercharging our clients' existing tech stack rather than adding and/or replacing. Core AI products include compliant and bias-free candidate scoring for active applicants and automated sourcing of passive candidates from existing ATS, CRM, HCM, VMS and other internal systems.

HiredScore also offers a first-of-its-kind Diversity AI Module that is on the forefront of innovation in the DE&I technology category. A fully customized offering that provides numerous products as part of the solution suite enabling enterprise organizations to truly move the needle on their organizational diversity goals.

We place great value on career growth, learning and collaboration. Employees are our #1 value! We are an agile organization, constantly looking for ways to improve with a focus on the value we deliver to our customers. We work closely with people to acquire fast feedback and achieve the right outcomes.

About the Role

The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday + HiredScore. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs.

Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success!

Responsibilities:

Focused on scalable experiences for Workday + HiredScores accounts working on engagements with medium to high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey

Acting as a strategic partner with insights into customer’s objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needs

Ability to understand and identify Workday + HiredScores services and offerings and how they help meet customer’s objectives leading to upsell opportunities

Works on a diverse scope of situations where data analysis requires evaluation to prioritize and drive resolution

Acting as a liaison between product management and the customer with a focus on communicating the Workday + HiredScore Roadmap and how this will influence customer activities.

Collaborating cross functionally with internal account team members to create a seamless & optimal customer experience

Creating customer champions and advocates

About You

Basic Qualifications

Minimum of 3-5 years of experience in a customer facing services role (customer success, consulting, or account management) that includes customer growth, adoption and issue resolution at both the business owner and senior leadership levels.

Experience in driving successful outcomes for enterprise customers in the HR Tech or Talent Acquisition space.

3-5 years customer management experience in a complex software or SaaS environment

Strong analytical experience working with business intelligence and data platforms for customer analysis.

Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership.

Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management).

Other Qualifications

Talent Acquisition/HR background and experience

Consistent track record to collaborate and build positive relationships with customers including the executive level.

Bachelor degree or equivalent work experience; Business or Technical degree preferred.

Our Approach to Flexible Work

With Hybrid Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so we require employees to work three days a week in the office and two days at home. This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!