Application Support Engineer

Required Application Support Engineer
Israel, Petah Tikva
We are the worlds leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the worlds most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victorias Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. Were a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
As an Application Support Engineer, you will be the first point of contact for our clients, providing essential support and ensuring a seamless experience. You will troubleshoot and resolve technical issues, manage customer inquiries, and work closely with other teams to maintain high service standards. Your role is critical in maintaining client satisfaction and ensuring the smooth operation of our services.
Responsibilities:
Troubleshooting Issues: Assist customers with resolving technical issues related to the integration.
Providing Technical Assistance: Guide customers on how to use specific features or tools on the platform.
Ticket Management: Track and resolve support tickets efficiently, ensuring timely resolution.
Bug Identification and Reporting: Identify, replicate, and report bugs to the relevant teams.
Liaising with Developers: Work with the development team to escalate and resolve complex technical issues.