Tier 2 Application Support

Description:

abra professional services is seeking an experienced Tier 2 Application Support Specialist to provide advanced technical support for enterprise applications, troubleshoot complex system issues, and serve as a key technical expert within the Information Systems support team.

This is a full-time position located in central Israel.

Key Responsibilities:

• Provide advanced application support to Tier 1 support representatives, including technical guidance, mentoring, and knowledge sharing.
• Serve as a subject matter expert for enterprise applications and business systems.
• Investigate, diagnose, and resolve complex application issues using advanced system permissions.
• Collaborate with Development, Implementation, and Deployment teams to manage and resolve incidents.
• Lead the resolution of cross-system issues affecting organization-wide business processes.
• Identify recurring system issues, improve support processes, and promote long-term solutions.
• Develop, maintain, and share technical knowledge and best practices within the support team.

Requirements:

• Proven experience in advanced application support (Tier 2) – mandatory.
• Experience working with Development, Implementation, and Deployment teams – mandatory.
• Hands-on experience investigating and troubleshooting complex issues in enterprise systems – mandatory.
• Strong understanding of business processes and integrations between enterprise applications – mandatory.
• Ability to work independently, take ownership, and manage issues from investigation through resolution – mandatory.
• Excellent customer service orientation, communication, and interpersonal skills – mandatory.
• Strong analytical thinking, independent learning abilities, and a broad system-level perspective – mandatory.

Advantages:

• Experience supporting enterprise ERP and CRM systems.
• Hands-on experience supporting Tefenit ERP – significant advantage.
• Hands-on experience supporting Salesforce CRM – significant advantage.
• Familiarity with cross-organizational business processes and system integrations.