Data Analyst (Chargeback)

We are looking for a Chargeback Analyst to join our Fraud and Payments team. In this role, you will become a domain expert in a growing team and a fast-changing environment. As a Chargeback Analyst, you will work with multiple payment providers and systems, analyze and respond to chargeback disputes, collaborate with different teams, and become a subject matter expert in chargeback and dispute handling and management. You will also play a key role in improving processes and driving operational excellence across the organization.
Responsibilities:
Investigate and analyze payment disputes across multiple payment providers
Review and represent chargebacks and retrieval requests
Build and maintain the operational chargeback data center
Collaborate with Fraud, Customer Service, Finance, and other cross-functional teams to provide winning case responses
Work on cross-team and cross-functional projects to improve operational efficiency
Create and optimize chargeback workflows and operational processes
Monitor performance according to card scheme programs and regulations.