DC IT Support Manager

We are looking for a IT Support Manager in our data center, the key person in managing IT infrastructure maintenance. You will manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters. This role is focused on ensuring stable, efficient, and scalable operations through people leadership, structured support processes, and hands-on technical oversight.

You will own day-to-day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation point, drive operational improvements, and align support execution with broader data center objectives.

You will be working out of Modiin, Masmiya or Beit Shemesh.

Your responsibilities will include

Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.

Ensure high availability and reliability of GPU clusters and IT infrastructure

Act as the primary escalation point for complex hardware, network, and operational incidents

Monitor and drive SLA, KPI, and incident resolution performance across IT support services

Oversee proactive maintenance, troubleshooting, and problem management activities

Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements

Maintain and improve support processes, documentation, and team training materials

Manage IT asset lifecycle activities, relates to responsibility area, including RMAs