Billing Operations Specialist

We're growing our Billing team and looking for someone to support the day-to-day billing lifecycle for our customers, from onboarding through cancellation. You'll work cross-functionally, communicate directly with US-based customers, and have a real impact on revenue accuracy and Customer Experience. This role reports directly to the Finance Operations Manager, and is based out of either Jerusalem or Tel Aviv, with a requirement to work from the alternate office one day per week.
What you will be responsible for:

* Own billing setup for new customers, including subscriptions, invoicing, and assisting with payment collection
* Keep subscriptions accurate throughout the customer lifecycle: upgrades, changes, pauses, and cancellations
* Send invoices on time and handle credits, adjustments, and discrepancies
* Be the billing point of contact for customers, resolving inquiries and following up on overdue accounts
* Work closely with Customer Success, Sales, and Operations on billing-related requests
* Maintain clean, audit-ready records across our billing and CRM systems (Zoho, salesforce )
* Spot manual steps that can be automated and help build smarter billing processes
The top candidate will also have:

* Relevant academic degree in Business, Finance, Economics etc.
* Experience with subscription billing platforms (e.g. Zoho, Stripe)
* Experience with CRM platforms for case and account management ( salesforce a plus)
* Background in automotive
* Exposure to collections or AR processes