IGS Operations Specialist

Why Join Us?

IGS (Infinity Global Services) Analysis and Operations is looking for an Operations Specialist to join our dynamic team at Check Point Software Technologies.

In this role, you will play a crucial part in ensuring successful delivery of IGS services and monitoring performance through consistent evaluation process.

Key Responsibilities
Support Quality Standards: Establish and maintain internal support quality standards for IGS management and consultants, ensuring consistency and excellence in service delivery.
Systems Maintenance: Oversee the maintenance and development of IGS systems to ensure optimal functionality and performance.
Customer and Partner Support: Provide support to Check Point partners and IGS customers, addressing inquiries, issuing certificates, and ensuring a seamless support experience.
Collaboration with Internal Departments: Collaborate with internal Check Point departments on various needs, including organizing training sessions, creating SKUs, contributing to marketing efforts, managing leads, building budgets, and coordinating giveaways.
Qualifications
1-2 years of analytical experience, with emphasis on analytical skills, especially in Excel
Excellent customer and service orientation
Highly proficient in English (both spoken and written)
“Can Do” and proactive approach
Passion for a constant learning and development
Multitasking
Familiarity with SAP – an advantage