עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
14,000-18,000 ₪
We are looking for a customer-focused and technically strong Product Support Engineer (Junior T3) to join our growing team. This role is ideal for a support engineer looking to step into a more advanced role, handling complex technical challenges and working closely with internal teams.
This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
Own and manage customer issues end-to-end, including complex technical cases
Research, diagnose, troubleshoot, and resolve issues in production environments
Work closely with R&D and Product Management to drive issue resolution and root cause analysis
Support customers during onboarding and ongoing lifecycle, ensuring timely and effective issue handling
Develop a solid understanding of customer environments to improve troubleshooting and resolution
Collaborate with internal teams including engineering, product, and sales
Monitor customer status and escalate risks or recurring issues when needed
Contribute to internal knowledge sharing, documentation, and support process improvements
Be part of building and improving global support services.
This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today!
Responsibilities:
Own and manage customer issues end-to-end, including complex technical cases
Research, diagnose, troubleshoot, and resolve issues in production environments
Work closely with R&D and Product Management to drive issue resolution and root cause analysis
Support customers during onboarding and ongoing lifecycle, ensuring timely and effective issue handling
Develop a solid understanding of customer environments to improve troubleshooting and resolution
Collaborate with internal teams including engineering, product, and sales
Monitor customer status and escalate risks or recurring issues when needed
Contribute to internal knowledge sharing, documentation, and support process improvements
Be part of building and improving global support services.
Requirements:
2-4 years of experience as a Support Engineer or Network Engineer
Ability to think creatively and use intuition alongside structured troubleshooting to resolve customer issues in a timely manner
Strong networking fundamentals: TCP/IP, routing, firewalls, packet analysis
Hands-on experience with DNS, DHCP, NAT, HTTP/HTTPS, VPNs, IPsec, and WAN/SD-WAN environments
Experience working with cloud/SaaS technologies (preferred)
Familiarity with security concepts such as IPS, CASB, DLP (advantage)
Good communication skills and ability to work with customers
Ability to manage multiple tasks in a fast-paced environment
Experience working with cross-functional and global teams.
2-4 years of experience as a Support Engineer or Network Engineer
Ability to think creatively and use intuition alongside structured troubleshooting to resolve customer issues in a timely manner
Strong networking fundamentals: TCP/IP, routing, firewalls, packet analysis
Hands-on experience with DNS, DHCP, NAT, HTTP/HTTPS, VPNs, IPsec, and WAN/SD-WAN environments
Experience working with cloud/SaaS technologies (preferred)
Familiarity with security concepts such as IPS, CASB, DLP (advantage)
Good communication skills and ability to work with customers
Ability to manage multiple tasks in a fast-paced environment
Experience working with cross-functional and global teams.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
ערב
7 חודשים
קרית גת
