Billing / Reimbursement Specialist

We are currently seeking a Billing / Reimbursement Specialist to join our Finance team and play a key role in managing the reimbursement processes for our North American customers.
This person will be responsible for handling weekly, daily, and monthly reimbursements for U.S. customers, and bi-monthly reimbursements for Canadian customers. The role includes maintaining accurate records of customer accounts and outstanding balances by processing adjustments, supporting month-end close and audit tasks, and responding to customer cases and emails regarding payouts.
This role is ideal for someone who is detail-oriented, organized, and comfortable working in a dynamic, deadline-driven environment.
The Billing / Reimbursement Specialist will report directly to the Reimbursement Manager - North America.
Key Responsibilities:
Summarize receivables balances, verify totals, and prepare reports.
Manage the payouts for clients.
Be the customers contact person for all their questions/issues with billing and invoices via email, SalesForce cases.
Research and resolve account discrepancies and reply to customer questions.
Calculate underpayments and apply adjustments.
Upload files to SAP and ensure reconciliation of customer cards when possible.
Prepare related monthly close tasks and audit requests.