Customer Success Manager

We are looking for a Customer Success Manager (CSM) to become an integral part of our Customer Success team. Our ideal candidate should be passionate about learning innovative technologies, organizing information / data, working according to procedures and regulatory requirements, and keen on becoming a part of a growing and dynamic team. You will succeed in this role if you are a problem solver that likes to work with people to derive the best solution for both the customer and us. Customer success is our top value, and this role requires individuals to be customer service oriented.
Key Responsibilities
Relationship Management: Nurture customer relationships built on advocacy, loyalty, and trust through consistent, consultative interactions (email, web meetings, and in-person).
Retention & Growth: Reduce churn by identifying risks and developing mitigation plans. Manage renewal negotiations and identify expansion opportunities to drive revenue.
Strategic Adoption: Drive overall satisfaction and value realization through business reviews, webinars, and strategic engagement plans.
Customer Health: Monitor solution usage and "health" to ensure customers are meeting their goals with the platform.
Cross-Functional Collaboration: Act as the "Voice of the Customer" by collaborating with Sales, Professional Services, and Support teams to handle escalations and requirements.
Global Integration: Lead initiatives to build resources and tools that assist with adoption and customer value realization while collaborating with our global teams.
KPI Ownership: Meet and exceed key performance indicators (KPIs) for Adoption, Growth, and Advocacy.