Senior People Support Partner

our companys People Support Partners empower employee success by shaping human-centered experiences that foster a culture of trust and high performance. We are the go-to team for expert employee support for complex scenarios, and collaborate closely with our Centers of Excellence (COEs) to uplevel existing programs and processes, and pioneer new ones, to deliver unparalleled experiences for our employees. We manage a complex and varied caseload, from supporting our people as they navigate personal hardships to resolving the impact of system errors. We have a hybrid work environment with three days per week in office. This role will focus primarily on supporting Israel, with additional support as needed to India and the UK, and our other US locations. The successful candidate will be comfortable working in both English and Hebrew.
Responsibilities
Deliver exceptional guidance and support to employees and managers, demonstrating deep empathy and expertise
Design, implement, and maintain essential people processes and protocols for critical situations (e.g., natural disasters, employee loss, hardship)
Leverage relevant playbooks, protocols, and requirements for case management and contributes to continuous process improvement
Analyze data and insights to pinpoint opportunities that elevate employee experiences and drive the creation of innovative programs and products, from ideation to change management
Drive team initiatives and projects and contribute to organizational priorities, leading through change and ambiguity
Partner with our performance partner team on elevating manager and leader capability in driving a high performance culture while ensuring that the employee experience is centered
Consistently uphold our company policies and standards in all circumstances
Skills
Deep domain expertise with the ability to coach and influence others to accelerate the right outcomes
Balances empathy and emotional intelligence with critical thinking and analytical skills, and communicates equally effectively with a variety of audiences
Extreme ownership, holding yourself and others accountable to the highest standards of operational excellence
Data-driven, end-to-end thinking: using trends to identify and stress-test opportunities, designing practical solutions, and engaging the right partners
Learning and growth mindset including through seeking feedback, identifying and adopting best practices, and leveraging metrics for yourself and your projects
Ability to work independently while providing an essential local perspective to global colleagues outside of Israel who support Israel-based initiatives, and demonstrating a willingness to collaborate on projects outside immediate responsibilities.