Account Manager

The Enterprise Account Manager will own the commercial relationship for a portfolio of large, strategic accounts that currently use multiple products. The primary objective is to protect and grow revenue from these accounts via renewals, upsells and cross-sells while acting as the single escalation point and strategic advisor.

What will you own

Full commercial ownership of assigned enterprise accounts: renewal management, contract negotiations, upsell, and cross-sell execution.

Build and maintain strategic relationships with executive and operational stakeholders across Owner and GC customers.

Create and execute account plans that map stakeholders, risks, growth opportunities, adoption gaps, and a clear path to expand ARR.

Act as the primary escalation owner for account-level issues, coordinating with Support and Customer Success to ensure timely resolution and communicating the status to both the customer and internal stakeholders.

Proactively identify and qualify expansion opportunities and hand off complex opportunities (or close them) together with the AEs.

Accurate forecasting and pipeline management in the CRM; weekly/monthly forecast updates.

Lead Quarterly Business Reviews and renewal negotiations with executive sponsors.

Monitor account health metrics and identify churn risk early; design and execute retention strategies.

Represent the customer in internal forums to ensure coordinated delivery and deliverables are met.

Domestic travel and face-to-face meetings with customers will be required.

What you will not be responsible for

Day-to-day customer onboarding, user training, or 1:many in-product adoption activities (Customer Success owns these).

First-line technical troubleshooting or ticket handling (this is owned by Support).
The AM will coordinate with those teams and own escalations and account-level resolution.