עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
14,000-18,000 ₪
Were looking for an experienced Tier 2 Technical Support with a creative mind and extraordinary investigation skills to join our team.
The team aims at providing immediate, high-quality analysis and technical solutions to any issues raised by our players.
Responsibilities
Investigate & Resolve technical issues escalated from Tier 1 agents
Identify the root cause for issues in the game
Analyze system logs and dashboards to streamline troubleshooting
Be the point of escalation between Customer Support and R&D
Work closely with the technical support (Tier 3) to solve technical issues
Provide comprehensive information regarding technical issues with our products.
The team aims at providing immediate, high-quality analysis and technical solutions to any issues raised by our players.
Responsibilities
Investigate & Resolve technical issues escalated from Tier 1 agents
Identify the root cause for issues in the game
Analyze system logs and dashboards to streamline troubleshooting
Be the point of escalation between Customer Support and R&D
Work closely with the technical support (Tier 3) to solve technical issues
Provide comprehensive information regarding technical issues with our products.
Requirements:
At least 3 years experience as a Tier 2 Support (or similar technical role)
SQL: Extensive knowledge and hands-on experience (complex queries and deep data analysis)
AI Models: Experience working with AI models (LLMs), with a focus on Gemini
System Monitoring: Proficiency in Coralogix and Preset for log analysis and dashboarding
Tech Stack: Experience with REST APIs and web-based troubleshooting
Analytical Skills: A proactive "problem-solver" approach with a high level of technical understanding
Multi-tasker, self-learner, proactive and a team player
Ability to comply with tight deadlines and self-prioritize
English - excellent written and verbal communication skills
Advantages:
Experience with AI-powered development and productivity tools (Claude, Cursor)
Experience working with Torq (Automation/Orchestration)
Scripting capabilities (Python)
Familiarity with ticketing systems such as Jira or Zendesk.
At least 3 years experience as a Tier 2 Support (or similar technical role)
SQL: Extensive knowledge and hands-on experience (complex queries and deep data analysis)
AI Models: Experience working with AI models (LLMs), with a focus on Gemini
System Monitoring: Proficiency in Coralogix and Preset for log analysis and dashboarding
Tech Stack: Experience with REST APIs and web-based troubleshooting
Analytical Skills: A proactive "problem-solver" approach with a high level of technical understanding
Multi-tasker, self-learner, proactive and a team player
Ability to comply with tight deadlines and self-prioritize
English - excellent written and verbal communication skills
Advantages:
Experience with AI-powered development and productivity tools (Claude, Cursor)
Experience working with Torq (Automation/Orchestration)
Scripting capabilities (Python)
Familiarity with ticketing systems such as Jira or Zendesk.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
תל אביב - יפו
ערב
2 חודשים
