Business Operations specialist

Required Business Operations specialist
TLV - ISR
About The Position
We redefine cyber defense vision by combining AI and human expertise to create products that protect nations and critical infrastructure. This is more than a job; Its a Dream job. This is where we tackle real-world challenges, redefine AI and security, and make the digital world safer. Lets build something extraordinary together.
Our AI cybersecurity platform applies a new, out-of-the-ordinary, multi-layered approach, covering endless and evolving security challenges across the entire infrastructure of the most critical and sensitive networks. Central to our proprietary Cyber Language Models are innovative technologies that provide contextual intelligence for the future of cybersecurity.
Our talented team, driven by passion, expertise, and innovative minds, inspires us daily. We are not just dreamers, we are dream-makers.
The Dream Job
This role sits at the centre of execution. Youll support our client executive team, solution architects, support engineers, deployment squad, and training leads - ensuring every post-sale interaction is coordinated, tracked, and elevated to our standard of excellence. You will also build systems to monitor collections, renewal timelines, and customer financials.
our customer relationships are strategic - we work with national agencies and critical infrastructure operators. Your job is to make sure every delivery is executed with clarity, speed, and rigor.
The Dream-Maker Responsibilities
Cross-team operational coordination
Act as the operational right hand to our client executives, helping align customer priorities with internal execution.
Drive task and milestone tracking across solution architects, support, deployment, and training - ensuring no handoff is missed.
Build and maintain internal tools and views to visualize the customer journey across multiple workstreams.
Financial and renewal operations
Maintain clear visibility on customer revenue, invoicing, and collections in coordination with finance.
Track contract end-dates, renewal risk, and revenue exposure - building dashboards and alerts for leadership.
Prepare supporting material and ops-readiness for renewal conversations, including usage stats, delivery KPIs, and unmet needs.
Delivery health & issue management
Build and own reporting systems for implementation status, customer activity levels, issue escalations, and open action items.
Coordinate internal response during high-priority escalations: track resolution steps, timelines, and accountability.
Ensure structured follow-ups from deployments: validate remediation adoption, training completion, and customer engagement.
Systematization & documentation
Maintain shared visibility into execution: build dashboards, write playbooks, and track decisions that impact customer success.
Help drive internal alignment on priorities, especially where product, delivery, and customer success intersect.
Own the operational checklist for new deployments and expansions.