Customer Success Manager

In this role, you will work closely with global enterprise customers, helping them maximize the value of threat intelligence platform. This position combines customer relationship management, product expertise, and cyber threat intelligence knowledge to ensure successful adoption, retention and growth.

Responsibilities

Build strong relationships with new and existing customers.
Lead customer onboarding and training sessions on KELAs platform.
Act as the primary point of contact for customer questions, support needs, and escalations.
Ensure successful product adoption and long-term customer satisfaction.
Monitor customer usage and proactively identify opportunities to improve engagement.
Work closely with internal teams including Sales, Product, and Intelligence to represent customer needs.
Manage customer renewals and contribute to upsell opportunities.
Support customers in leveraging cyber threat intelligence to improve their security posture.
Maintain high service standards and continuously improve the customer experience.
Occasional international travel may be required.