Data Science Researcher

Required Data Science Researcher
So, whats the role all about?
Join our Research Group and shape the next generation of AI for enterprise CX. As a Lead Data Science Researcher, you will own highimpact research initiatives across NLP, Vision, and multimodal domains, with a strong emphasis on large language models (LLMs) and agenticAI systems.
You will combine deep handson technical work with leadership-setting direction, mentoring peers, and translating breakthrough ideas into reliable, productiongrade capabilities for our contact center solutions.
You will collaborate closely with researchers, engineers, product leaders, and subjectmatter experts to define strategy, validate research hypotheses, and lead the transition from experimental agentic systems to reliable, realworld deployments.
How will you make an impact?
Lead end‑to‑end research initiatives across NLP, Vision, and multimodal modeling, with a strong focus on LLM‑based and agentic‑AI systems.
Architect, prototype, and evaluate singleagent and multiagent systems, including planning, tool use, memory, and orchestration.
Establish and own best practices for safe, controllable, and scalable AI agents, including evaluation frameworks, guardrails, fallback strategies, and observability.
Act as a technical authority on LLM and agentic systems, guiding architectural decisions, evaluation strategies, and engineering tradeoffs.
Define rigorous offline and online evaluation strategies (KPIs, A/B testing, cost/performance tradeoffs) grounded in realworld constraints.
Deliver select research components at production quality and partner closely with productization teams to harden and deploy endtoend solutions.
Mentor researchers and data scientists, raising the bar for technical rigor, engineering quality, and applied research impact.
Communicate complex findings and risks clearly to crossfunctional stakeholders and leadership.
Stay at the forefront of AI research, contributing to the teams agentic‑AI roadmap and long‑term research vision and help set teamwide standards and guidelines.