Technical Customer Success Manager

Serve as the primary point of contact and trusted advisor for customer technical stakeholders, deeply understanding their business needs and aligning them with our solutions
Provide expert technical guidance to developers, product managers, system architects, and marketers on best practices for leveraging our Image, Video, and Asset solutions
Nurture strong customer relationships through ongoing communication, regular meetings, and proactive support to ensure satisfaction and retention
Identify and pursue expansion and upsell opportunities in collaboration with the sales team, leveraging scaled customer success motions to drive revenue growth
Drive product adoption and maximize value realization by monitoring customer usage trends and deploying proactive, automated interventions
Track customer health using analytics and segmentation, identifying risks early and executing mitigation strategies to ensure long-term success
Act as the voice of the customer internally, synthesizing insights from interactions and data to influence product development, support initiatives, and sales strategies