Customer Success Manager - APAC

As a Customer Success Manager, youll operate within a pod-based commercial structure, partnering closely with cross-functional teammates to drive shared revenue goals. Youll be the main point of contact for our key clients, building strong, lasting partnerships while nurturing relationships, addressing concerns, and identifying opportunities for growth and retention.

Youll play a pivotal role in account expansion-proactively identifying upsell and cross-sell opportunities and aligning client success with commercial outcomes. Working collaboratively within your pod and with external partners, youll ensure a seamless, high-quality client experience. Leveraging data to monitor satisfaction, track agreements, and understand client behavior, youll help drive value, retention, and revenue.

Who are you?
Youre customer-focused, proactive, and commercially minded. You love building relationships, solving problems, and helping clients succeed. With strong communication and people skills, you thrive in fast-moving environments, use data to guide decisions, and manage multiple priorities with confidence.

Key Roles and Responsibilities
Serve as the main point of contact for key clients, building and maintaining long-term partnerships.
Understand client needs, identify pain points, and ensure satisfaction and retention.
Identify and implement strategic growth and upsell / cross-sell opportunities.
Collaborate with internal teams to deliver a seamless customer experience.
Monitor account health, proactively address risks and opportunities.
Analyze customer data to track performance, revenue, and satisfaction.
Maintain oversight of client agreements and deliverables.