IT Support Engineer

Required IT Support Engineer
were the companys internal platform engineering team. were an innovative, dynamic team who are focused on security and available, scalable, and performant microservices. we use cutting-edge technologies such as opa, terraform, kubernetes, istio, and argo to solve complex problems related to distributed systems. were responsible for shaping the architecture of our backend microservices with a focus on complexity and security.
we define the companys system architecture, network and security standards, and maintain our global infrastructure. were responsible for the design, development, and operation of security services and components that engineering relies on to deliver solutions to the company.
as the dedicated it support for a subsidiary, youll wear two hats: youre a pro member of the global it team, but also a strategic partner for a subsidiary. you'll bridge between the subsidiarys needs and the companys internal platform engineering world. youll translate complex technical needs into fast, on-the-ground solutions, making sure the subsidiary has every tool they need to run full speed ahead without any friction and align them with the companys technical infrastructure.
in your day-to-day, you will:
be the go-to person for the subsidiary, ensuring employees are provided efficient and timely desktop and local infrastructure support
manage the end-to-end technical onboarding and offboarding for the subsidiary, guaranteeing new hires are integrated into both the company ecosystem and the subsidiarys specific cloud environments from day one
cloud & dev-ops support: manage and troubleshoot user permissions and environments for cloud-native tools (gcp, aws, github and etc) securing seamless access to the subsidiary team tools
monitor and respond to tickets with our agreed slas
supervise the subsidiarys it environment, including infrastructure, computers, end-users, and permission management
participate in global it projects while identifying specific opportunities to implement ai tools or automated processes that benefit the subsidiary workflow
we're a subsidiary, a newly acquired part of the company, on a mission to change how software gets built. our ai-powered platform empowers anyone to create custom software applications using natural language- no traditional coding required. operating like a startup within the company, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
we exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. whether you're launching a product, validating a concept, or exploring a hunch, the subsidiary helps you build it.
we're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.