Customer Success Manager

We are currently looking for a Customer Success Manager who will drive retention and growth among our most valuable customers and distributors by understanding their business needs and helping them succeed. As a Customer Success Manager, you will be responsible for assisting and consulting our companys customers about our new or existing products and will make sure that all our customers needs are being addressed.
We are looking for candidates who can build a solid relationship with a genuine passion for the success of their customers, as well as a proactive problem solver with impressive communication and presentation skills.
The Customer Success Manager at our company will be part of the Customer Success team, and will report directly to the Customer Success Director.
Your key responsibilities will include:
Build a solid and genuine relationship with our companys customers and distributors.
Ensure customers receive the best value from the product or customer support team to increase sales volume to existing customers.
Serve as the trusted focal point of contact for our company distributors and large customers
Increase the retention and growth of our companys most valuable customers
Work with the customer to map goals and requirements and assist in building the customers strategy.
Plan initiated interactions with the customer and be responsible for providing a suitable technological solution to improve our customer existing systems and handling continued sales and contract renewals.
Ensure that our customers are familiar with our company future products and services
Collaborate with the Sales, R&D, Product Manager, Operations and Technical support teams for making sure our customers request is taken care of.
Occasional travel for customer events, training, and/or meetings may be required.