Senior Account Solutions Architect

Were looking for a Senior Account Solutions Architect to provide technical post-sales guidance to strategic customers while building long-term relationships, identifying pain points, and addressing them.
📍 Work location - hybrid from Tel-Aviv
Responsibilities:
Strategic Advisory: Act as the primary technical advisor and "voice of the customer" for a strategic portfolio of local and EU-based clients.
Post-Sales Architecture: Serve as a pre-sales Solutions Architect to guide customers on best practices and optimal cloud usage.
Relationship Management: Build strong relationships with stakeholders from senior executives through to technical teams.
Technical Support: Provide advanced support for complex technical issues and work with other internal teams as appropriate.
Business Growth: Collaborate with Account Managers to drive service adoption and capitalise on untapped opportunities.
Performance Metrics: Monitor account metrics, including CSAT and financials.
Travel: Nationally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).