עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
8,000-12,000 ₪
We are building a new CX Line of Business (LOB) in Tel Aviv, and are looking for team members who will help shape and deliver an exceptional end-to-end customer experience.
In this role, you will manage customer interactions across multiple channels, resolve inquiries, identify trends, and ensure our customers receive outstanding support throughout their journey.
To succeed, you should be an excellent communicator, highly organized, customer-obsessed, and able to operate in a fast-paced, data-driven CX environment.
Ultimately, you will be part of establishing a new operational CX hub that strengthens our reputation as a company known for world-class service.
Your Day-to-Day
Handle customer queries across channels with accuracy, clarity, and empathy.
Resolve customer issues end-to-end, ensuring smooth and positive experiences.
Manage tickets based on priority, SLAs, and operational guidelines.
Identify recurring issues and escalate insights that improve the CX operation.
Collaborate with other CX, product, and operations teams to improve processes.
In this role, you will manage customer interactions across multiple channels, resolve inquiries, identify trends, and ensure our customers receive outstanding support throughout their journey.
To succeed, you should be an excellent communicator, highly organized, customer-obsessed, and able to operate in a fast-paced, data-driven CX environment.
Ultimately, you will be part of establishing a new operational CX hub that strengthens our reputation as a company known for world-class service.
Your Day-to-Day
Handle customer queries across channels with accuracy, clarity, and empathy.
Resolve customer issues end-to-end, ensuring smooth and positive experiences.
Manage tickets based on priority, SLAs, and operational guidelines.
Identify recurring issues and escalate insights that improve the CX operation.
Collaborate with other CX, product, and operations teams to improve processes.
Requirements:
Experience in customer service, support, or sales across chat/email/phone.
Exposure to eCommerce or retail environments - an advantage.
Experience with helpdesk tools - plus.
Solid understanding of CRM systems and customer journey workflows.
Strong communication, problem-solving, and multitasking skills.
Ability to work in a dynamic CX operation with shifting priorities.
Patience, professionalism, and a customer-first mindset.
High attention to detail and comfort with data.
A passion for delivering a WOW customer experience.
Experience in customer service, support, or sales across chat/email/phone.
Exposure to eCommerce or retail environments - an advantage.
Experience with helpdesk tools - plus.
Solid understanding of CRM systems and customer journey workflows.
Strong communication, problem-solving, and multitasking skills.
Ability to work in a dynamic CX operation with shifting priorities.
Patience, professionalism, and a customer-first mindset.
High attention to detail and comfort with data.
A passion for delivering a WOW customer experience.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
משרות נוספות מומלצות עבורך
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מומחה /ית לתהליכי שירות וחוויית לקוח
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בני ברק
Hyp
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מומחה /ית לתהליכי שירות וחוויית לקוח
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בני ברק
Hyp
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אחראי.ת חווית לקוח - זמני.ת
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תל אביב - יפו
קבוצת יוניון
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לחברת מיכלי זהב, חברה בינלאומית מובילה בתחומה במודיעין, דרוש /ה רפרנטית שירות וחווית לקוח.
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שוהם
מיכלי זהב אריזות בע"מ
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Customer Service Processes Specialist
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חיפה
צים
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ערב
קרית גת
