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הגישו קו”ח דרך Jobify

Customer Success Manager

וראסיטי

הגישו קו”ח דרך Jobify

וראסיטי

מספר מקומות

Customer Success Manager

וראסיטי

הגישו קו”ח דרך Jobify

וראסיטי

מספר מקומות

?Relationship Management: Serve as the primary point of contact for a portfolio of accounts, building deep relationships with both technical leads and C -suite stakeholders.
?Strategic Growth: Identify opportunities for account expansion (upsell/cross-sell) by understanding the customers roadmap and aligning it with AWS services and Midlinks Professional Services.
?AWS Optimization: Collaborate with customers to monitor AWS usage, providing insights on cost optimization (FinOps), performance efficiency, and security best practices.
?Retention Renewals: Proactively manage the renewal cycle, identifying churn risks early and executing "save" plans to ensure long-term partnership.
?Onboarding Adoption: Lead the post-sales transition, ensuring customers are successfully onboarded and are adopting the AWS features relevant to their business needs.

Requirements:
?Customer-Facing Excellence: Minimum of 2 years in a Customer Success, Account Management, or Sales Engineering role within the SaaS or Cloud industry.
?AWS Knowledge: Strong foundational understanding of the AWS ecosystem (EC2, S3, RDS, Lambda, etc.). While you don't need to be a Solutions Architect, you must be able to speak confidently about cloud value propositions.
?Business Acumen: Ability to translate technical AWS jargon into business outcomes (ROI, Time-to-Market, TCO).
?Problem Solver: A "get it done" attitude with the ability to navigate complex organizational structures to solve customer hurdles.

This position is open to all candidates.

הגישו קו”ח דרך Jobify