Customer Success Manager

עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

ibrick

חיפה

ibrick

חיפה
מלאה
9,000-14,000 ₪ הערכה מבוססת AI ולא שכר שהתקבל מהמעסיק
זוהי הערכת טווח שכר מבוססת AI ולא שכר שהתקבל מהמעסיק

iBrick is a fast-growing EdTech startup combining a physical LEGO-compatible building kit with an engaging digital platform for STEM learning.
Our product enables children to learn through hands-on building, creativity, and weekly interactive challenges - offering a healthy balance between screen time and physical play.
iBrick operates in the US market and works with families, educational institutions, and partners worldwide.

We are looking for a Customer Success Manager to join our team and take ownership of the end-to-end Customer Experience.
This role involves daily communication with customers, onboarding new users, solving problems, and continuously improving customer satisfaction and retention.

Requirements:
Responsibilities
- Manage ongoing relationships with existing customers
- Provide customer support via email, chat, and other communication channels
- Lead customer onboarding and ensure a smooth initial experience
- Identify customer pain points and proactively improve the customer journey
- Contribute to customer retention, satisfaction, and long-term success

Requirements
- Fluent English (written and spoken) - mandatory
- Strong service mindset and excellent communication skills
- Highly organized, responsible, and able to work independently
- Strong problem-solving skills and a proactive approach
- Previous experience in Customer Success or Customer Support - an advantage
- Experience working in a startup environment - an advantage

This position is open to all candidates.