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הגישו קו”ח דרך Jobify

Customer Success Manager

ibrick

הגישו קו”ח דרך Jobify

ibrick

חיפה

Customer Success Manager

ibrick

הגישו קו”ח דרך Jobify

ibrick

חיפה

iBrick is a fast-growing EdTech startup combining a physical LEGO-compatible building kit with an engaging digital platform for STEM learning.
Our product enables children to learn through hands-on building, creativity, and weekly interactive challenges - offering a healthy balance between screen time and physical play.
iBrick operates in the US market and works with families, educational institutions, and partners worldwide.

We are looking for a Customer Success Manager to join our team and take ownership of the end-to-end Customer Experience.
This role involves daily communication with customers, onboarding new users, solving problems, and continuously improving customer satisfaction and retention.

Requirements:
Responsibilities
- Manage ongoing relationships with existing customers
- Provide customer support via email, chat, and other communication channels
- Lead customer onboarding and ensure a smooth initial experience
- Identify customer pain points and proactively improve the customer journey
- Contribute to customer retention, satisfaction, and long-term success

Requirements
- Fluent English (written and spoken) - mandatory
- Strong service mindset and excellent communication skills
- Highly organized, responsible, and able to work independently
- Strong problem-solving skills and a proactive approach
- Previous experience in Customer Success or Customer Support - an advantage
- Experience working in a startup environment - an advantage

This position is open to all candidates.

הגישו קו”ח דרך Jobify