Head of Operations

seeking a hands-on, highly structured Head of Operations to build and own our operational foundation from the ground up. This is a key leadership role for someone who thrives on turning chaos into clarity - designing, implementing, and enforcing the systems that keep a fast-scaling fintech company running efficiently and predictably.

You will report directly to the CEO and work closely with the CFO and leadership team. Your mission is to establish the processes, tools, and governance that bring stability, control, and operational excellence across the entire organization.

Key Responsibilities

Build, document, and implement company-wide operational processes (Sales → Billing, Client Onboarding → Go-Live, Employee Lifecycle, IT, and Vendor Management).
Establish ownership, accountability, and KPIs for every recurring process.
Lead vendor and IT operations: manage external providers, contracts, and service quality.
Oversee internal operations: office logistics, HR operations, onboarding/offboarding procedures, and internal compliance.
Create and maintain the companys Operational Governance Framework - procedures, SLAs, and process documentation.
Coordinate execution across departments to ensure smooth collaboration and timely delivery.
Build a culture of ownership, documentation, and continuous improvement.
Manage and mentor the Office Manager and future operations staff.