Customer Success Manager

We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs while challenging ourselves to grow and excel. Your main responsibility will be to accelerate the customers value realization of the products and services and to help continue to grow its customer community. You will be called upon to:

Provide top-notch customer advocacy as a means of achieving customer delight.
Regularly engage with key customers, partners, and stakeholders.
Partner with the Sales team in building an effective strategy to minimize churn and drive growth of the accounts you own
Plan and execute post-sale onboarding processes
Build with customers their implementation goals and roadmaps
Provide reporting on adoption and retention, to customers, partners, and peers
Lead customer-facing Quarterly Business Reviews
Proactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelines.
Be accountable for the resolution of customer issues, including escalations.
Detailed understanding of the different contracts to ensure agreement fulfilment