Billing Specialist

Required Billing Specialist
Tel Aviv-Yafo
The Billing Specialist is a critical role responsible for ensuring the accuracy and efficiency of our customer invoicing and subscription management processes. You will be the main focal point for addressing billing inquiries and activities for customers, sales, and support. This position also supports the Collection Departments activities through special billing requirements and billing reconciliation issues as well as supplying customer documentation as needed.
Responsibilities
Accurate and Timely Invoicing: Execute the end-to-end customer invoicing process, ensuring contracts and subscriptions are reviewed, validated, and billed accurately and on schedule.
System & Data Integrity: Own the regular maintenance of billing accounts and ensure the integrity and consistency of customer data across all financial and CRM systems (e.g., Salesforce, Zuora, NetSuite).
Internal & External Support: Act as the main point of contact for resolving complex billing inquiries from internal stakeholders (Sales, Support, Collections) and external customers, providing clear and professional communication.
Billing Request and Activity Management: Efficiently process and monitor all internal billing requests, including account changes, rate adjustments, terminations, reactivations, as well as refunds, chargebacks, and disputes.
Process Optimization: Actively contribute to the team's mission to improve data flows, and identify bottlenecks. Update, communicate, and document billing department processes and procedures.
Collections Support: Provide support to the Collections Department by addressing special billing requirements, resolving reconciliation issues, and supplying necessary customer documentation.
Collaboration & Relationship Building: Develop and maintain positive, productive working relationships with both internal partners and external customers to facilitate smooth and effective billing operations.