Customer Success Engineer 24125

We are looking for a creative and passionate Customer Success Engineer to join the Web & Cloud management group, and be the star of our journey of growth and delighted customers of Smart-1-Cloud (our new Cloud product)
The Customer Success Engineer will own the Customer related technical activities and communications, while being practically part of the Smart-1-Cloud product development team.
Smart-1-Cloud is a new cloud product at the inception phase , in the future the responsibility may expand to additional products in the Security Management area.
Key Responsibilities
As part of the team you will master and perform all the technical actions needed for this SaaS product to serve the customers properly.
Be a focal point for escalation from Customer Support (TAC) & Customer Focus Group (CFG) and periodically transfer knowledge and training.
Proactively approach customers on relevant occasions and maintain a rich dialogue with the customers, understanding and improving their experience.
Monitor & analyze the Customer journey in various scenarios : On-boarding, Support, Renewal.
Provide technical and product assistance during the onboarding process for key customers.