Customer Care Specialist

Are you ready to power the future? We're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. Location: Hybrid, Melbourne Office Job Description:
* Customer support interface; admin, logistical and general support
* Interface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support cases
* Reports and manage designated accounts
* Owns customer satisfaction with SEDG technology
* Act as lead on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
* Host service calls with customers as needed
* Perform account service level analytics to help maintain service levels and align priorities and strategies.
* Resolve service escalations in the shortest amount of time and most efficiently and effectively
* Directly escalate and act as focal point to, Support, teams.
* Ensure company resources can deliver to customer requirements and follow-through on commitments.
* Act as a customer service advocate to deliver required results.
* Ensure that all service levels within the customer account are trained on us. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc.
* Responsible for building service relationship at the customer site
Country:
Australia
City:
Melbourne