Customer Care Specialist

A Tel Aviv-based startup developing brain-computer-interface technology products to help in enhancing brain performance is looking for a talented and competitive Customer Care Specialist that cares about mental health.

This is a great opportunity for a candidate interested in an entry-level position with a lot of potential for growth in a diverse and dynamic start-up environment.

Note that the position is intended for people that are comfortable working late night hours.

Responsibilities

Monday - Friday
Evening/night shifts (1:30pm - 10:00pm or 4:30pm - 1:00am)
Work with the care team on new and exciting customer-facing initiatives
Help in shaping a great product service experience
Answer questions asked by leads and clients about the product
Troubleshoot technical problems and help in resolving
Requirements
Mother-tongue level English
Excellent verbal and written communication skills
BONUS: Experience working with a ticketing system