Service Engineer - China Relocation

The service team is looking for a Service Engineer located in China to provide product support customers.

In this role you'll be joining the Global Service Group . We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.

Responsible for training, installing, and supporting all products at customer sites in China.

We foster teamwork, excellence, and innovation, making customer success our main goal.

Responsibilities
What you will be doing

Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the territory.
Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
Maintain, support, and guide proper training to all users, including OEM and End User personnel.
Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
Lead technical field escalation.
Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap.
Assist in new equipment integration, add-ons, and upgrades.
Provide feedback to the headquarters based on experience gained with customers.
Support the customer beyond the defined working schedule as required.