Technology & Security Lead

As a Senior Lead on the end user support team, you will provide AV, applications, Corp Tech, and basic network infrastructure support solutions uniquely tailored to our corporate employees. In addition, you will manage physical security & security systems (hardware and software). Using your knowledge and skills, along with internal documentation, you will diagnose issues, design, plan, and implement a resolution in a timely and appropriate manner. Youll have the opportunity to work either independently or with your team and auxiliary support teams to deliver high-impact solutions that are reliable, scalable, and easy to understand. A successful Senior Lead identifies areas of improvement for the team, thrives under fast-paced, high-pressure environments to ensure employees' & members' needs are met.

In this role, your responsibilities will Include, but wont be limited to:
Technology Responsibilities:

- Provide prompt, white-glove AV and technical support to all employees & members
- Administrator for several enterprise and SAAS applications
- Able to support and troubleshoot Apple and Lenovo hardware in addition to HP printers or work with vendors for resolution
- Leverage existing, emerging, and innovative Audio Visual technologies to enhance, improve, and streamline existing End User Support Technology processes
- Ensure the privacy, integrity, reliability, and security of technology resources used by employees
- Maximize the working efficiency of employees through various means, such as documentation and user education
- Reading and interpreting room diagrams with respect to AV setups.
- Own monitoring and triage of all AV-related requests and tickets for WWs Corporate AV systems
- Troubleshooting AV equipment when there are technical questions or problems related to A/V equipment and identifying appropriate solutions.
- Serve as on-site AV support for meetings and/or events
- Provide basic instruction on the operation of AV equipment to employees as necessary.
- Provide hands-on support with network issues by working in coordination with auxiliary support teams within the organization (Network Engineers, AV)
- Troubleshoot LAN & Wi-Fi network issues locations
- Take part in projects and initiatives to proactively prevent any future downtime for end users
- Conduct requirements gathering sessions with enterprise-level members to discuss IT, AV, and Security requirements and offer sound technology solutions