Product Analyst

The position is a rare hybrid role combining data analytics, payments expertise, persuasive storytelling, and AI Agents management.

Youll become a subject-matter expert in payment-disputes and AI+ behavioral decision-making. This will enable you to analyze the full dispute lifecycle, QA and improve AI agent performance, and build compelling evidence defense cases that convince card-issuers to reverse disputes. Over time, youll take on full product ownership - from data ingestion to AI calibration - truly making this one of the most futuristic analyst roles in the industry.

Primary Responsibilities:
Master the Domain: Learn card scheme (e.g. Visa) rules & PSP (e.g. PayPal) workflows.
Analyze & optimize performance across the dispute funnels, identify improvement areas, and increase win rates and recovery rates, as well as create dashboards for monitoring.
Combine data and dispute rules into persuasive evidence that resonate with human decision-makers.
Manage the AI agents structure, logic, prompts and optimize outputs and processes in collaboration with Product & Engineering teams.

Secondary Responsibilities:
Support Proof of Concepts for VIP clients, including select customer-facing work.
Collaborate with the offsite Operations team on manual processes and new data integrations.