עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
11,000-16,000 ₪
We are looking for a skilled and dedicated salesforce Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to our users, ensuring a smooth and efficient resolution to their inquiries. The ideal candidate is a problem-solver with a strong understanding of the salesforce platform and a passion for customer service.
Responsibilities:
Ticket Management: Proactively monitor and manage the support queue, ensuring timely review and triage of all incoming requests. Issue Investigation: Investigate and troubleshoot technical issues reported by users, meticulously documenting each step of the resolution process. Direct Support: Respond to user tickets, providing clear, accurate, and professional guidance to resolve their issues efficiently. Queue Oversight: Manage the overall support queue and track the status of tickets assigned to various team members, ensuring all items are handled promptly. Service Improvement: Identify and implement opportunities to enhance the quality and efficiency of our support services. Platform Optimization: Continuously improve the use of salesforce for our support operations, finding new ways to streamline workflows and enhance the user support experience. Knowledge Base Management: Maintain and expand our knowledge base by creating and updating articles for frequently encountered issues, empowering users to find solutions independently.
Responsibilities:
Ticket Management: Proactively monitor and manage the support queue, ensuring timely review and triage of all incoming requests. Issue Investigation: Investigate and troubleshoot technical issues reported by users, meticulously documenting each step of the resolution process. Direct Support: Respond to user tickets, providing clear, accurate, and professional guidance to resolve their issues efficiently. Queue Oversight: Manage the overall support queue and track the status of tickets assigned to various team members, ensuring all items are handled promptly. Service Improvement: Identify and implement opportunities to enhance the quality and efficiency of our support services. Platform Optimization: Continuously improve the use of salesforce for our support operations, finding new ways to streamline workflows and enhance the user support experience. Knowledge Base Management: Maintain and expand our knowledge base by creating and updating articles for frequently encountered issues, empowering users to find solutions independently.
Requirements:
Proven experience in a Technical Support role, preferably with salesforce.
Strong analytical and problem-solving skills.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Knowledge of salesforce administration and functionalities is a plus.
Proven experience in a Technical Support role, preferably with salesforce.
Strong analytical and problem-solving skills.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Knowledge of salesforce administration and functionalities is a plus.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
ערב
2 חודשים
