Specialist I, People & Culture Service Operations

The Specialist People & Culture Service Operations role is responsible for responding to advanced and complex inquiries from employees, executing People & Culture transactions and data reporting using Workday and other systems. The role includes handling elevated and escalated requests, updating employee data and assisting employees directly by performing consultative actions or through third-party vendors. This role requires great attention to detail and an appetite for constantly improving People & Culture system, processes, and reports.

What You'll Do:
Provide excellent customer service in response to elevated and complex P&C inquiries from employees, P&C business partners and managers via multiple intake methods such as email, chat, phone or ticketing systems
Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems.
Utilize a case tool for capturing all inquiries, customer information, case data, updates as well as communicating the resolution to requestor or escalating more complex issues to appropriate team.
Has acute knowledge gained from operating within a P&C Tier 1 customer care environment across local benefits, talent acquisition & Workday data maintenances processes and policies.
Perform employee data maintenance directly including mass EIB loads into the Workday system and provide business process data mapping validation
Act as an escalation point for Tier 1 and Utilize the case tool for capturing all inquiries, customer information, case data, updates as well as communicating the resolution to requestor.
Perform deep benefit administration transactions and processes, consult with employees on health, welfare inquiries, engage internal stakeholders such as payroll for accurate payroll deduction processing and work with third-party vendors or government agencies to ensure compliance.
Handle executive requests, elevated inquiries and employee escalations timely and accurately.
Support recruiters, candidates directly and perform all recruiting administration scope of service transactions.
Effectively communicate HR policies and programs while listening and explaining sophisticated subjects.
Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).