Customer Success Engineer

As a Customer Success Engineer , you are a key part of the Success at Scale team, where you will use your skillset to drive adoption and best practices across a wide customer base, while also serving as a technical expert and advocate. At its core, the Customer Success Engineer will use their communication skills and technical knowledge to drive adoption, identify growth opportunities and secure a successful renewal at our customers.

Responsibilities:

Serve as a technical point of contact for our customers, providing consultative and prescriptive guidance based on at least one product pillar
Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners for at least one product pillar.
Conduct Blueprint sessions to educate and guide our customers programs around Identity Security.
Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, support how-to requests, and engagement in our customer communities.
Guide customers to self-service resources via our customer communities, knowledge base, blog series, and product documentation.
Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.