Tier 2 Customer Software Support - Student

we are a leading global fintech company that powers white-labeled embedded lending solutions for leading banks, lenders and merchants, including Mastercard, Citizens Bank, FIS, Finastra, IKEA and others worldwide.

We're growing quickly worldwide in Israel, the US and Europe, and operate in over 12 countries.

We are looking for a Customer SW Support Tier 2 to join our global team of professionals and ensure our clients continue to receive exceptional service.

Responsibilities
Effectively handle customers inquiries in different channels including Phone, emails , Chats , and dedicated support system.
Address advance tech tickets that were escalated from our Tier1 team
Provide Technical and timely responses include proactive updates during all phases of case lifecycle.
Product/Service Expertise: A deep understanding of the companys product or service to assist customers with more complex issues.
Troubleshooting Skills: Ability to analyze and diagnose technical problems and provide effective solutions.
Software Proficiency: Familiarity with support software, CRM tools, ticketing systems (e.g., Zendesk), and basic tech tools (e.g., email, chat systems).
Work process and Escalation Protocols: Work based on processes and Protocols, escalate an issue to higher levels when needed.
Communicate effectively with other departments to maintain customer satisfaction.
**Part-time position, offers flexible hours/shift