עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

חברה בתחום כללי

תל אביב - יפו

חברה בתחום כללי

תל אביב - יפו
מלאה
15,000-22,000 ₪ הערכה מבוססת AI ולא שכר שהתקבל מהמעסיק
הערכה מבוססת AI ולא שכר של המעסיק

As a Customer Success Manager , you will play a vital role in fostering exceptional client relationships that drive revenue and growth. You will manage a diverse portfolio of accounts, identify growth opportunities, and ensure client satisfaction by delivering proactive support and innovative solutions.

Key Responsibilities:

Manage a portfolio of accounts (book of business) - own the entire client relationship and ensure the fulfillment of their revenue and satisfaction goals.
Build long-term client relationships across your client portfolio.
Conduct regular performance reviews, health checks, and churn analyses to ensure client retention.
Resolve client inquiries and issues within specified SLAs (48-96 hours based on tier).
Develop strategies to maximize revenue and profitability for assigned accounts.
Collaborate with cross-functional teams to ensure seamless product performance and client satisfaction.
Actively support client engagement at conferences and industry events.
Drive client adoption of unique offerings, including SPO/QPS optimization, bid caching, and advanced analytics.
Maintain internal knowledge bases and contribute to continuous process improvement.

Requirements:
Proven experience in customer success or account management, ideally in the ad tech or digital performance marketing industry.
Strong knowledge of programmatic advertising, RTB, and SSP/DSP technologies.
Exceptional communication and interpersonal skills with a customer-centric approach.
Ability to manage and prioritize multiple high-value accounts effectively.
Proficiency with CRM tools like HubSpot and analytics platforms.
Data-driven mindset with the ability to provide actionable insights.
Fluent in English (written and verbal).

This position is open to all candidates.