עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
18,000-25,000 ₪
Were growing and looking to hire Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
As a Product Support Engineer, Your impact will be:
Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
Maintain excellent relationships with Support customers, Technical Account Managers, Product Management, and local account teams
Analyze and resolve complex high-end customer problems
Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
Escalate support cases and priority issues to management as needed
Identify and independently take on additional tasks
Provide visibility of customer status through regular reporting and cadence calls
As a Product Support Engineer, Your impact will be:
Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
Maintain excellent relationships with Support customers, Technical Account Managers, Product Management, and local account teams
Analyze and resolve complex high-end customer problems
Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
Escalate support cases and priority issues to management as needed
Identify and independently take on additional tasks
Provide visibility of customer status through regular reporting and cadence calls
Requirements:
3+ years of experience as a Technical Customer Support Engineer
Relevant technical work experience including Networking knowledge and Linux system administration and troubleshooting.
Understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP
Working with networking tools (i.e. Wireshark)
Experience with SaaS-based Products
Highly motivated and passionate about Technology
Experience with DBs and virtualization - an advantage
OT background Advantage
Security experience Advantage
Great Interpersonal Communication Skills
Team Player
3+ years of experience as a Technical Customer Support Engineer
Relevant technical work experience including Networking knowledge and Linux system administration and troubleshooting.
Understanding of networking standards, such as DNS, DHCP, TCP/IP, HTTP
Working with networking tools (i.e. Wireshark)
Experience with SaaS-based Products
Highly motivated and passionate about Technology
Experience with DBs and virtualization - an advantage
OT background Advantage
Security experience Advantage
Great Interpersonal Communication Skills
Team Player
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
ישראל
ערב
7 חודשים
קרית גת
