Senior Data Analyst

We are seeking a highly experienced and innovative analyst who can bring advanced analytical techniques to our team. Your expertise with large datasets and deep understanding of field operations dynamics will drive impactful insights for our growing operations. In this role, you will play a crucial role in ensuring efficiency to the core operations of our organization.

As couriers have complete freedom to choose when to go online and which tasks to approve, their behavior affects our overall levels of service and metrics. Optimizing and molding their behavior via analytical insights is an everyday, game-changing mission. For this mission, amongst other things, you will be developing and optimizing payment models, researching challenges and opportunities in our day-to-day operations, raising flags and providing analytical insights to other operations teams.

What youll be doing
Monitor and analyze core operational KPIs (courier income, task acceptance rate, delivery times, efficiency, etc.)
Conduct data analysis to derive meaningful insights and trends that go beyond surface-level observations
Implement strategies to enhance efficiency and reduce costs.
Develop processes & tools to balance between KPIs and find optimization opportunities.
Design, build, and monitor courier payment models that are fair and lucrative for couriers while aligning with business goals.
Support our geographic expansion over the country as well as our expansion into new product lines and business projects.
Collaborate with other teams locally and globally - such as product, global operations, and analytics.