CXM - Solutions Expert (Customer facing)

Required CXM - Solutions Expert (Customer facing)
Job description
As a Product Expert, you'll be the technical authority on our all-in-one IT management platform. You'll work directly with customers to maximize product value, raise adoption, and provide expert guidance on our capabilities including RMM, PSA, and Action AI. Your deep product knowledge will be essential in helping customers get the most out of our platform.
Responsibilities:
Customers technical authority
Meet with customers to help them maximize product value
Support customers with technical product knowledge and best practices
Contribute to knowledge base content and documentation
Support the Academy team with technical expertise
Collaborate with the Customer Experience team to drive product adoption
Demonstrate advanced product features and use cases to customers
Identify and document customer product needs and feedback
Assist with complex customer technical questions and challenges on Zoom calls
Stay current on product updates, features, and industry trends
Provide expert input on product improvements based on customer interactions
Our platform customization (create reports, setup automation profiles, etc.).